Privacy Policy

We appreciate the trust you place in us. Protecting your privacy is an important responsibility, and we want you to feel secure when using our website.
Below you’ll find a clear explanation of the information we collect, why we collect it, and how we use it to improve your experience.

This Privacy Policy applies to all services available through www.vellora-health.co.uk.

1. Respect for Your Privacy

By accessing or using our website, you agree to this Privacy Policy.
Please note that Vellora Health is not responsible for the privacy practices of external websites or third-party services linked from our site.

We handle your personal information with care and keep it protected and confidential at all times.

2. Information We Collect

When You Use Our Website or Place an Order

When you create an account or make a purchase, we may request personal information such as:

  • Name

  • Address

  • Email

  • Phone number

  • Payment details

This information is used only to complete your order or provide the service you requested.
All data is stored securely, either on our own systems or through trusted service partners.
We do not combine your personal details with any other information.

When You Contact Us

If you contact us by email or via our contact form, we may store the communication to assist with your request.
We may ask for additional details if needed to resolve your question.
All information is handled securely and respectfully.

3. Cookies & Analytics

We use cookies — small text files placed on your device — to:

  • Understand how visitors use our site

  • Improve website speed and performance

  • Personalize browsing and shopping experience

  • Track cart and checkout behavior

Some cookie data may be processed by secure third-party providers (e.g., analytics or advertising platforms).
These tools help us enhance your experience and tailor the website to your needs.

4. SMS Communication

Your Consent

By entering your phone number during checkout or signing up on our website, you consent to receiving SMS updates such as:

  • Order confirmations

  • Shipping notifications

  • Abandoned cart reminders

  • Special offers or promotions

We limit communication to a maximum of 8 messages per month.
Your phone number is never sold or shared with unrelated third parties.

How to Unsubscribe

To stop receiving SMS messages, reply STOP to any message.
If available, you can also use the unsubscribe link included in the message.
Standard SMS rates may apply depending on your mobile carrier.

For help with SMS services, reply HELP or contact us at info@vellora-health.co.uk.

5. Abandoned Cart Notifications

If you add an item to your basket but don’t complete the purchase, we may send a reminder via SMS or email.
These messages are intended to simplify your shopping experience.

6. Data Security

We take data protection seriously.
All personal information is stored securely, and all payment transactions are encrypted.
We also work with reputable third-party providers that comply with strict privacy and security requirements.

7. Questions or Complaints?

If you have any questions about how your information is used, or if you want to know more about this Privacy Policy, you can reach us at:

📧 Email: info@vellora-health.co.uk
🌍 Website: www.vellora-health.co.uk