Terms of Service
Article 1 – Definitions
In these Terms and Conditions:
Cooling-off period: The period during which a consumer may exercise their right of withdrawal.
Consumer: Any natural person not acting in a professional or commercial capacity who enters into a distance contract with the trader.
Day: A calendar day.
Continuing performance contract: An agreement for recurring or ongoing deliveries of products and/or services.
Durable data carrier: Any medium that enables the consumer or trader to store information for future reference in an unchanged form.
Right of withdrawal: The consumer’s right to cancel a distance contract within the cooling-off period.
Trader: The legal entity offering products and/or services remotely to consumers — in this case, Vellora Health.
Distance contract: An agreement concluded within a remote sales system without the physical presence of both parties.
Technique for distance communication: Any tool that enables communication to conclude a contract remotely.
General Terms and Conditions: These Terms and Conditions of the trader.
Article 2 – Identity of the Trader
Company name: Vellora Health
Trade name: Vellora Health
Chamber of Commerce number: [If applicable – you can provide it later]
VAT number: [If applicable]
Customer service email: info@vellora-health.co.uk
Article 3 – Applicability
These Terms and Conditions apply to every offer, order, and distance contract between Vellora Health and the consumer.
They are provided before any agreement is concluded and can be stored by the consumer on a durable medium.
If the agreement is formed electronically, the Terms will be made available in a way that allows for easy storage and reference.
In case of conflicting interpretations, the clause most favorable to the consumer applies.
If any provision is found invalid, the remaining provisions remain fully enforceable.
The invalid clause will be replaced with one that closely reflects the original intent.
Article 4 – The Offer
All offers are non-binding unless explicitly stated otherwise.
If an offer is valid for a limited period or subject to conditions, this will be clearly indicated.
Product descriptions and images are created with great care, though slight variances in appearance (such as color) may occur.
All offers include clear information regarding:
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Prices
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Shipping costs
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Order process
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Withdrawal rights
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Payment conditions
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Delivery terms
Article 5 – The Contract
A contract is established once the consumer accepts the offer and meets the stated conditions.
For online orders, the trader will confirm receipt as soon as possible.
Until the confirmation is received, the consumer may cancel the order.
The trader reserves the right to decline orders with reasonable justification.
Upon delivery, the consumer will receive all essential information regarding the contract in writing.
Article 6 – Right of Withdrawal
Consumers may withdraw from the contract within 30 days after receiving the product, without providing a reason.
Returned items must be unused, in their original condition, and include packaging and labels.
The consumer must notify Vellora Health in writing and return the product within 30 days.
Failure to comply results in the order becoming final and non-refundable.
Article 7 – Costs in Case of Withdrawal
Return shipping costs are borne by the consumer.
The purchase amount will be refunded within 30 days of receiving the return in good condition.
Article 8 – Exclusion of the Right of Withdrawal
Withdrawal rights do not apply to:
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Custom-made or personalized items
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Perishable goods
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Sealed hygiene products once opened
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Discounted or sale items
Article 9 – The Price
Prices remain valid during the offer period unless VAT rates change.
If prices are increased after three months, the consumer may cancel the contract.
Article 10 – Conformity and Warranty
Products must meet the terms of the agreement, product description, and legal standards.
The warranty does not cover damage caused by misuse, wear and tear, or unauthorized repairs.
Article 11 – Delivery and Execution
Orders are handled with care and delivered within 30 days, unless otherwise agreed.
If delivery is delayed, the consumer will be informed and may cancel for a full refund.
Risk of loss or damage passes to the consumer upon delivery.
Article 12 – Continuing Performance Contracts
Open-ended agreements may be terminated at any time with one month’s notice.
Fixed-term contracts are not automatically renewed unless permitted by law.
Article 13 – Payment
Payments must be completed within 7 working days, unless otherwise agreed.
Errors in provided details must be corrected immediately.
Failure to pay may result in cancellation or additional fees.
Article 14 – Complaints Procedure
Complaints must be submitted within 7 days of discovering the issue.
Vellora Health will respond within 30 days.
If no resolution is reached, the consumer may seek legal action.
Article 15 – Disputes
These Terms and Conditions are governed by UK law, regardless of the consumer’s location.
For all questions or concerns, please contact: