All the Details You’re Looking For
How can I check the status of my order?
After placing your order, you’ll receive a confirmation email with all the details.
Once your package has been prepared and handed over to the courier, we’ll send you a second email containing your personal tracking link.
Click the link anytime to view the most recent updates.
Please note: some couriers need a short time to register the parcel in their system, so tracking information may appear with a slight delay even though your order is already on the move.
When will my order arrive?
We typically process and pack all orders within 1–2 business days.
Once your parcel has been dispatched, the estimated delivery times are:
United Kingdom: usually 5–14 business days
Please be aware that shipping may take a little longer during peak periods or if you live in a remote location.
If your order hasn’t arrived within 15 business days after it was shipped, feel free to reach out to us — we’ll be happy to assist.
Do you charge for delivery?
No — standard UK delivery is always free of charge.
If any faster shipping options are available, you’ll see them displayed during checkout before completing your order.
Can I save money by buying more?
Yes! We regularly offer:
- Bundle deals for popular products
- Multi-item savings (buy more, save more)
- Seasonal sales announced through our newsletter
For larger or wholesale enquiries, feel free to email us and we’ll provide a tailored quote.
Why hasn’t my tracking updated yet?
This can happen if the courier hasn’t scanned your parcel at the next stop. Don’t worry, your package is still moving.
- Tracking often updates within 2–6 days after dispatch
- If nothing changes after , reach out to us with your order number so we can investigate.
How do I get in touch with customer care?
You can always get in touch with our support team at:
- Email: info@vellora-health.co.uk
- Support hours: Monday to Friday, 9:00–17:00 (UK time)
- We aim to respond to all messages within 1–2 business days.
What’s your return and refund policy?
Full details about returns and refunds can be found in our dedicated Returns Policy.
